An Efficient Meta-Platform for Providing Expert Medical Help to Italian and Slovenian Users

Abstract

When dealing with medical issues, Google and similar search engines can be of great help. A user inputs a couple of words about a particular medical issue and receives a list of replies that hopefully provide also the desired answer. The problem is that it is far from easy and fast to find the most proper answer in the huge list of related web pages, with some of them even misleading or harmful. Experience shows that a large proportion of the population falls for inadequate medical advices, some alternative and some even dangerous. This paper presents a novel meta-platform for electronic and mobile health-related services with its main purpose to provide proper quality information to a user with a medical issue, kind of an expert medical “doctor Google”. The platform is centered around “services” and human help. A “service” is an intermediate medical concept between a user and the expert of related feed-backs which redirects a user to another website, video, or other multimedia item that contains important more detailed information of proper quality for a user. A user can also search for the related medical issues, e.g., further-links through a local search upon services, and also ask a human or an AI chatbot/assistant. The platform is dedicated to Italian and Slovenian users in Italian, Slovenian and English language.